Productivity is a component not often take
into consideration when considering the pros and cons of IT support. Below, we’ll
take a look at how Managed IT Services can help improve productivity within an organization.
As we’ve previously discussed, many small
and midsize businesses still employ the old-school break-fix approach to IT
management, meaning they don’t have IT support but will call an IT company if
something breaks. The break-fix model presents a productivity problem when
something goes wrong within a computer network. To help illustrate this,
consider if a company has an issue with a computer that cannot access the
internet. After having a couple of employees try to do basic troubleshooting
(i.e. restarting the computer, unplugging the router and plugging it back in),
they would then call an IT company to come out and assess the situation. The
employee(s) who rely on the affected computer are then left to do busy work
while waiting for support to arrive. If they are lucky, the technician can fix
the problem and be on their way, meaning they only lost a few hours’ worth of
work that day. But many times, a problem can require extensive troubleshooting
and possibly replacing a component. The issue could have stemmed from something
simple, like an old piece of hardware that should have been replaced long ago.
In the break-fix model, issues are addressed as they arise rather than
proactively, leaving business networks susceptible to significant downtime when
dealing with something like a basic hardware failure. With the Managed IT
Services approach, a team of IT professionals is proactively maintaining the
network and evaluating the current and future hardware needs of the business,
minimizing the risk of these types of incidents.
In regards to software updates, we’ve
already discussed how easy it is for software to go without regular updates
when relying on the break-fix model of IT management. This innocent oversight
can cause systems to run slower, cause compatibility issues with certain
programs or devices, and even freeze up computers altogether. On top of that,
Compass America tells us that the average employee spends 30 minutes a week
trying to fix PC problems or assisting coworkers (https://networkalliance.com/understanding-technology-costs/).
These issues are by no means alleviated by the break-fix approach. If a small
business has 10 employees, and each employee is averaging 30 minutes/week
trying to fix technical issues, that comes out to 260 hours cumulatively lost
over the course of a year.
While we could continue on with real world
examples of server failures and various viruses and malware attacks that took
networks down for hours or even days at a time, we think you get the picture.
By relying on a break-fix approach to managing your IT infrastructure, you are
literally waiting on what the name suggests – for something to break. This
approach doesn’t work with any other aspect of business, and frankly, it
doesn’t work with IT either.
The MSP model ensures that these problems
are minimized. The remote support available to clients, as well as the
proactive management and regular updates to your company’s network during non-business
hours, minimize downtime and maximize your organization’s ability to produce
value for your customers. Our focus is on your IT needs, so your focus can be
on driving results. Rather than waiting for something to break, doesn’t it make
more sense to take a proactive approach to ensure that the technology you
depend on is simply more reliable?