Managed Services

Our Managed Services product allows us to act as your internal IT department. We provide routine computer system maintenance for your existing equipment and remote technical support. With Managed Services, you have a single point of contact and accountability for all hardware, software and computer-related services. Every aspect of your company network is managed by RST Computer Services. Download a copy of our brochure for more information!

WHY DO YOU NEED MANAGED SERVICES?

We find that our clients save money by proactively maintaining their computer systems instead of paying us to bring their computers back from a critical situation. Proactive maintenance combined with industry best practices minimizes cost, downtime, and keeps employees productive. Our Managed Services also gives your employees direct access to our staff where our technicians solve many technical support issues remotely! Our quick response coupled with a comprehensive maintenance plan will dramatically improve the reliability of your computer systems and reduce your overall investment in computer-related services.

A study by the Gartner Group revealed the following*:

Cost of an Unmanaged Computer over 4 years: $5,867
Cost of a Managed Computer over 4 years: $3,413
Cost Savings of a Managed Computer over 4 years: $2,454
That represents a 42% reduction in the Total Cost of Ownership!

*Reported in March 2008 by Gartner, Inc., the world’s leading IT research and advisory company.

Our Managed Services are designed

with Small and Mid Size Businesses in mind:

Proactive Maintenance – We utilize industry-recognized best practices to keep your computers secure and operating at maximum efficiently.

World-Class IT Support – We utilize support systems that are normally found only in Fortune 500 companies; we help small and mid size businesses experience the benefits of computer system automation and proactive maintenance.

Remote Monitoring and Support – We proactively monitor your network and can resolve many problems before you are even aware of them. We can also resolve many of your computer issues remotely and thereby minimize the time to resolution.

The most successful companies are those who know what they do best, and then hire outside experts to take care of the rest. By using outsourcing as an overall management strategy, company leaders can focus company resources on the primary business of the organization and move ahead swiftly.